Return & Exchange

At AnkurKapoor.in, we strive to provide you with premium-quality products and a smooth shopping experience. However, if for any reason you are not entirely satisfied with your purchase, we offer a flexible return and exchange policy as outlined below.

📦 Returns

• Returns are accepted within 3 days of delivery.

• Items must be unused, unworn, unwashed, and returned in their original packaging with all tags and labels intact.

• A return will be accepted only after proper quality checks by our team.

• All accepted returns will be processed as store credit, which can be used for future purchases. No monetary refunds will be issued.

Note: Return shipping costs will be borne by the customer unless the item received is damaged or incorrect.

🔄 Exchange Policy

• Exchanges are permitted only for:

  • Products with manufacturing defects, or

  • Items that are incorrectly delivered.

• To request an exchange, the product must meet the same return conditions mentioned above.

• If the desired replacement is unavailable in stock, a store credit will be issued in place of a direct exchange.

⚠️ Non-Returnable Items

• Products purchased on sale, discounts, or during promotional offers are not eligible for return or exchange.

• Custom-made, personalized, or altered items are strictly non-returnable.

• Any item showing signs of wear and tear, damage, or returned without original packaging will not be accepted.

🚫 Order Cancellation

• Orders can be cancelled within 24 hours of placement, provided they have not been processed or dispatched.

• Once shipped, cancellation requests will not be entertained. However, the product can be returned (subject to eligibility) in exchange for store credit.

📧 How to Initiate a Return or Exchange

1. Email us at support@ankurkapoor.in with your Order Number, details of the product, and reason for return or exchange.

2. Attach clear images of the item (if damaged/incorrect).

3. Our support team will guide you through the return/exchange process.

📝 Important Notes

• All returns and exchanges are subject to final inspection by our quality control team.

• Store credit will be issued within 5–7 working days after the product is received and approved.

• Bulk orders (5 or more items) are not eligible for return or exchange unless defective.

For any further assistance, please feel free to contact our customer care team at support@ankurkapoor.in.